13th
Comcast kills me. It's like their customer service is trying to make me miserable.
Now it’s my turn. I’ve tried to cancel my service three times, and have yet to succeed. Each time I’m assured it’s fine, and each time a new charge appears on my bill. I’ve moved out and returned the box, but still the charges come.
This last time I called and the kind young lady told me to de-activate the automatic credit card billing—only, there’s no clear way to do that on the website. I told her this, so she went to the screen herself (after 5+ minutes searching for her own password to get in) and said “Oh, they’ve changed the screen.” Then she proceeded to search around looking for the option (just as I did, except this is her job and she should, uh, not have to search for it like I was), to no avail. She put me on hold a few times, and then, of course, managed to cut the call after I spent ~25 of my few cell phone minutes on the call.
Did she call back? (After all, she had my cell number, since it was the number I used to verify the account.) Of course not.
Finally, we’ve been trying to get Comcast at my new place. (Call us masochists.) But, they’ve never run a line to our townhome—even though the neighbors w/ whom we share adjoining walls all have service. Their computers continue to tell them we have service, but they’ve got street number #10A mixed up w/ #10. Their ineptitude is ridiculous. Classic story of natural monopoly and no competition. What a joke.
Special Comcast online customer service team, if you’re reading this, I would *LOVE* some help.
